We're committed to creating a safe, secure environment where you can connect and transact with confidence.
Multiple layers of protection for every transaction
Every user goes through our verification process. Look for the verified badge to know you're dealing with a real person.
All transactions are protected with industry-standard encryption. We never store your full payment details.
Keep all conversations on-platform so we can help if something goes wrong.
If issues arise, our team is here to help mediate and find a fair solution for everyone.
Every feature is designed with your security in mind
Two-factor authentication, secure sessions, and activity monitoring keep your account safe.
Control what information is visible on your profile and who can contact you.
All sensitive data is encrypted at rest and in transit using industry-standard protocols.
Our review system only allows verified transactions to leave reviews, preventing fake feedback.
Advanced systems monitor for suspicious activity and protect against fraudulent behavior.
Additional protection available for high-value transactions and services.
Simple rules that make masaj.ro a great place for everyone
Provide accurate information in your profile and listings. Misrepresentation isn't tolerated.
Treat everyone with courtesy. Harassment, discrimination, or hate speech leads to removal.
Reply to messages promptly and honor your commitments. Reliability builds trust.
Keep payments on-platform. Never share sensitive personal information unnecessarily.
See something wrong? Here's how to let us know
Determine if something violates our guidelines or feels unsafe.
Take screenshots or save messages that show the problem.
Use the report button or contact support with details.
Our team reviews reports within 24 hours and takes action.
Common questions about staying safe on masaj.ro
Look for the verified badge, read reviews from other customers, check their response rate and time, and review their profile completeness. Established sellers with many positive reviews are generally more reliable.
Contact the seller first to resolve the issue. If that doesn't work, open a dispute through your booking details page. Our team will review the case and can issue refunds when appropriate.
Yes. We use Stripe for payment processing, which is PCI Level 1 certified. We never see or store your full card details. All data is encrypted using TLS.
Click the "Report" button on any listing or profile, or contact our support team directly. We investigate all reports and remove fraudulent content quickly.
Refund eligibility depends on the seller's cancellation policy, which is shown before you book. For disputes about quality or misrepresentation, contact support and we'll help mediate.
Our support team is available 24/7 to help with any safety concerns or questions.
